General Information

Full Name *:
Company Name:
Telephone *:
Mobile:
Fax:
E-mail *:
Project:
Product:
Sales Engineer in Charge:
DCServe Ref #:
Order Ref #:

Type of Complaint (Indicate "Yes" for SATISFACTORY & "No" for NOT SATISFACTORY)

  Yes No       Yes No    
Response Time to Enquiry   Overall Product Pricing  
Overall Product Quality   Quality of Submittals  
Quality of Catalogues   Payment Terms  
Technical Support & Information   Product Knowledge & Competence of Our Team  
Timeliness of Delivery   Commissioning Service  
Understanding Problem   After Sales Support  
Fulfills Commitment   Return of Calls  
Phone Answering   Attitude (helping & cooperative)  

Details of Complaint